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Pre-conference Workshops: Wednesday, March 22 & Thursday, March 23, 2017
Main Conference: Friday, March 24 - Sunday, March 26, 2017 
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Saturday, March 25 • 2:15pm - 3:00pm
Unintuitive and Insecure: Fixing the Failures of Authentication UX

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“Which username did I use?” “Do they want my email address or my nickname?” “Which password did I use?” “What was my favorite vegetable when I created this account?”

Nothing wrecks a great user experience like a login form. Our password rules make it hard to remember what we’ve used, and stupid security questions lock us out of our accounts. And none of these security gymnastics actually prevent our personal information from leaking into the world. (In fact, we often inadvertently make it easier.) If it’s not usable, it’s not secure.

Unusable authentication systems are a bellwether of poor end-to-end experience. Once you’ve frustrated a user with their account creation or session authentication, it’s extremely hard to win them back. Security isn’t sexy, but when we get it right, we reduce risk and increase user satisfaction. In this entertaining presentation, Jared will explain how to make authentication design a top priority in your experience architecture. He’ll show you where the real risks are and why you shouldn't trust others to handle your design’s security elegantly.

Jared will walk you through:
  • How to best protect your users without making them frustrated.
  • How Amazon reduces fraud and makes money with a multi-state security model.
  • How to keep the Paranoids at bay without degrading the user experience.

avatar for Jared M. Spool

Jared M. Spool

Founder/CEO, Center Centre - UIE
Jared Spool founded the research company UIE and also founded the UX Design school Center Centre.

Saturday March 25, 2017 2:15pm - 3:00pm PDT
Regency E/F