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Pre-conference Workshops: Wednesday, March 22 & Thursday, March 23, 2017
Main Conference: Friday, March 24 - Sunday, March 26, 2017 
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Sunday, March 26 • 2:15pm - 3:00pm
How Might We Design Human Centered Chatbots?

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With more than 30,000 chatbots built on the Facebook Messenger platform alone, industry experts are claiming bots as the next big frontier in tech. Most of these chatbots have not been built with Human Centered Design in mind. Human Centered Design starts with the needs of the user and ends with empowering the life of that user.
Each user has a unique personality, with rich emotions and context. Designers can apply Human Centered Design to take bots beyond the transactional realm to forming a deeper connection with each user. In this hands-on talk, Jayneil will showcase the power of using the ‘How Might We’ method for framing a design challenge to build a chatbot. Attendees will then learn to apply Human Centered Design principles for designing chatbots with the help of live demos and examples.

avatar for Jayneil Dalal

Jayneil Dalal

Design Instructor, https://designmba.show/
Jayneil Dalal is an Arsenal fan and strikes random conversations with random people at random times. He is a chatbot designer and works at AT&T in Dallas. In his past life he was an electrical engineer and worked on the Internet of Things at Intel and Texas Instruments. Outside of... Read More →

Sunday March 26, 2017 2:15pm - 3:00pm PDT
Regency E/F