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Pre-conference Workshops: Wednesday, March 22 & Thursday, March 23, 2017
Main Conference: Friday, March 24 - Sunday, March 26, 2017 
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Saturday, March 25 • 11:15am - 12:00pm
A Taxonomist, a Software Engineer, and a UX Researcher Walk Into a Bar: Bridging AI and User Experience Methods at Etsy

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Etsy is a marketplace where people around the world connect, both online and offline, to make, sell and buy unique goods. Etsy is also a tech company that invests in the craft of coding and data-driven product development as a strategic priority. Etsy has employed AI and machine learning to tackle personalization, recommendations, image understanding, item similarity, search relevance, spelling correction, and many other tasks. We’ll talk through several examples of how Etsy leverages data, where it’s excelled, and where this hammer hasn’t quite hit the nail on the head.

We will be asking ourselves hard questions, recognizing the limitations of decisions driven purely by big data:
- Who are we satisfying? Our customers or our mathematical models?
- Are those models even an accurate reflection of the outcomes we want?
- In a dual marketplace, where complex changes depend on interactions between both sides of the market, can one metric or measure of success tell the full story?
- How do we consider the impact our models are having on our users?
- Are we even addressing real human needs and motivations in the first place?
- How do we inform and enrich AI with expert created & applied taxonomy & metadata?

avatar for Jenny Benevento

Jenny Benevento

Manager, Taxonomy, Etsy
"A misanthrope who teetered on the edge of buffoonery but never quite fell in, an egotist blind to his own failings, a charming drunk; and a man who hated children, dogs, and women, unless they were the wrong sort of women." Actually, that's WC Fields, but, it's pretty close to... Read More →
avatar for Giovanni Fernandez-Kincade

Giovanni Fernandez-Kincade

Staff Software Engineer, Etsy
Gio has been working with data, architecting systems, and leading teams of engineers for over a decade. At Etsy he’s a Staff Software Engineer leading the Search Ranking Team. He's focused on Search from the ground up: infrastructure, ranking and machine-learned relevance, diversity... Read More →
avatar for Jill Fruchter

Jill Fruchter

Staff Researcher, Etsy

Saturday March 25, 2017 11:15am - 12:00pm PDT
Regency C